Return – Refund Policy
Kumar Prakashan Kendra team facilitates processing correct books as per order and strives to service the books in right conditions/ without any damage every time a consumer places an order.
Definition
‘Return’ means an action of giving back the product ordered at Kumar Prakashan Kendra by the Customer. The following situations may arise which may cause the action of return of product:
1. Product(s) delivered do not match your order;
2. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
Return Process
- For Return intimation, please visit Contact Us page of kumardarpan.com or alternatively call us at (Contact Number) (Open 9 AM – 6 PM from Monday – Saturday).
2. Kumar Prakashan Kendra customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
3. Once the claim is verified as genuine and reasonable, Kumar Prakashan Kendra will initiate the collection of product(s) to be returned.
4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
5. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).
Refund Process
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
1. Order placed through online Card/Bank/Net banking will be credited to the same account; and
2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account.
Online Consultation
• The customer is required to raise the Refund request with Kumar Prakashan Kendra within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Kumar Prakashan Kendra customer care team.
• In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.
Order Delivery Time
Your order will be delivered within 3 to 5 working days from the date of placing the order.
Cancellation Policy
The customer can cancel the order for the product till Kumar Prakashan Kendra ships it. Orders Once Shipped Cannot be cancelled.