Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitute a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and KUMAR PRAKASHAN KENDRA on the other Part.
The arrangement between the Third Party Service Providers, You and Us shall be governed in accordance with these Terms of Use. The Services would be made available to such natural persons who have agreed to use the Website after obtaining due registration, in accordance with the procedure as determined by Us, from time to time, (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to you through various modes which shall include the issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by relevant Third Party Service Providers. To facilitate the relation between you and the Third Party Service Providers through the Website, KUMAR PRAKASHAN KENDRA shall send to you (promotional content including but not limited to emailers, notifications and messages).
You agree and acknowledge that the Website is a platform that you and Third Party Service Providers utilize to meet and interact with another for their transactions. KUMAR PRAKASHAN KENDRA is not and cannot be a party to or save as except as may be provided in these Terms of Use, control in any manner, any transaction between you and the Third Party Service Providers.
KUMAR PRAKASHAN KENDRA reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and you waive any right. You may have to receive specific notice of such changes or modifications. Your continued use of the Website will confirm your acceptance of such changes or modifications; therefore, you should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to your use of the Website.
These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:
• the Indian Contract Act, 1872 (“Contract Act”);
• the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);
• The Consumer Protection Act, 1986.
Return – Refund Policy
Kumar Prakashan Kendra team facilitates processing correct books as per order and strives to service the books in right conditions/ without any damage every time a consumer places an order.
Definition
‘Return’ means an action of giving back the product ordered at Kumar Prakashan Kendra by the Customer. The following situations may arise which may cause the action of return of product:
1. Product(s) delivered do not match your order;
2. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
Return Process
- For Return intimation, please visit Contact Us page of kumardarpan.com or alternatively call us at (Contact Number) (Open 9 AM – 6 PM from Monday – Saturday).
2. Kumar Prakashan Kendra customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
3. Once the claim is verified as genuine and reasonable, Kumar Prakashan Kendra will initiate the collection of product(s) to be returned.
4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
5. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).
Refund Process
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
1. Order placed through online Card/Bank/Net banking will be credited to the same account; and
2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account.
Online Consultation
• The customer is required to raise the Refund request with Kumar Prakashan Kendra within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Kumar Prakashan Kendra customer care team.
• In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.
Order Delivery Time
Your order will be delivered within 3 to 5 working days from the date of placing the order.
Cancellation Policy
The customer can cancel the order for the product till Kumar Prakashan Kendra ships it. Orders Once Shipped Cannot be cancelled.
- If any query regarding courier please contact the landline number of Kumar Prakashan Kendra. Ph – 079-26562199 / 26562200
C-1, Celler Rainbow Complex,
Opp. Muktajivan Color Lab,
Navrangpura, Ahmedabad
Ph: – 079-66613424 / 48933255
Contact Person: – Karshanbhai
Contact Number: – 9374020811